Shipping policy
Thank you for choosing Brynely.
We do our best to ship your orders quickly and safely.
📦 Order Processing Times
Orders are processed within 48 business hours.
Once shipped, you will receive an email with a tracking number (when available).
🚚 Delivery Times
Average delivery times are:
- UK : 5 to 7 business days
For international, please send us an email for all orders : 📩 contact@brynely.com
Delivery times may vary depending on customs, the carrier, the season, or the destination.
💡 Order Tracking
Tracking information may take 2 to 5 business days to update after dispatch.
📍 Shipping Address
Please ensure your address is correct when placing your order.
In case of a mistake, contact us quickly at:
📩 contact@brynely.com
We are not responsible for lost orders due to an incorrect address.
❗ Delivery Delays
Delays may occur due to reasons beyond our control (customs, weather, transport issues, strikes).
In such cases, we will do everything we can to support you until your parcel arrives.
🚫 Undelivered / Lost Orders
If your parcel is marked as delivered but you cannot find it:
- Check with neighbours or nearby pickup points
- Contact the carrier
If the parcel is still missing, contact us and we will arrange a replacement or a refund.
🔁 Issues Upon Delivery
If your item arrives damaged or not as described:
- Send us a photo of the received product
- Include your order number
- Contact us at :
📩 contact@brynely.com
We will handle the situation (replacement or refund).
🌍 Shipping Areas
We ship to most countries, except where logistical restrictions apply.
📞 Contact
For any questions, feel free to contact us at :
📩 contact@brynely.com
