Refund policy

Thank you for shopping with Brynely.
If you have any issue with your order, we’re here to help.

⏳ Return Window

You have 30 days from the date of delivery to request a return or refund.

📦 Return Conditions

To be eligible for a return, your item must be :

• Unused and unworn
• In its original condition
• In its original packaging
• In a resalable condition

For hygiene reasons, items that have been worn cannot be returned.

⚠️ Non-Returnable Items

Certain items cannot be returned, including :

• Gift cards
• Downloadable digital products
• Certain health and personal care products
• Intimate or sanitary products
• Hazardous materials or flammable liquids and gases

💬 Return Process

To request a return, please contact us at :

📩 contact@brynely.com

Please include in your message :

• Your order number
• Proof of purchase
• The reason for the return

Please do not send your purchase back to the manufacturer. We will provide you with the appropriate return instructions.

💰 Restocking Fee

All approved returns are subject to a 30% restocking fee based on the product price.

This fee covers the handling, quality inspection, repackaging, and administrative processing of returned items.

The restocking fee will be deducted from the total refund amount once the returned item has been received and inspected.

🚚 Return Shipping Costs

Return shipping costs are the customer’s responsibility.

Shipping costs are non-refundable, and the return shipping cost may be deducted from the refund amount.

We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of returned packages without tracking.

💰 Refunds

Once your return has been received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method.

Please allow a few business days for the refund to appear in your account, depending on your bank or payment provider.

❌ Partial Refunds

Partial refunds may apply if :

• The item shows obvious signs of use
• The item is damaged or missing parts for reasons not caused by our error
• The item is not returned in its original condition
• The return is made more than 30 days after delivery

🏷️ Sale Items

Sale items are non-refundable unless otherwise required by applicable law.

📮 Exchanges

We only replace items if they are defective or damaged.

If you need to exchange a defective or damaged item for the same product, please contact us at :

📩 contact@brynely.com

🎁 Gifts

If the item was purchased as a gift and shipped directly to you, you may receive a gift credit for the value of the returned item.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, any approved refund will be issued to the original purchaser.

📦 Missing / Lost Items

If your order does not arrive within the estimated delivery timeframe, please contact us as soon as possible.

If the parcel is confirmed as lost, we will review the situation and determine the appropriate solution.

📞 Contact

For any questions regarding our return policy, you can reach us at :

📩 contact@brynely.com