Refund policy
Thank you for shopping with Brynely.
If any issue arises with your order, we’re here to help.
⏳ Return Window
You have 30 days from the date of receipt to request a return or refund.
📦 Return Conditions
To be eligible, your item must be :
- Brand new, unused
- Undamaged
- In its original packaging
⚠️ Non-Returnable Items
Custom, digital, or hygiene-sensitive items cannot be refunded.
💬 Return Process
To request a return, please contact us at :
Please include in your message :
- Your order number
- A photo of the received product
- The reason for the return
We will then provide you with detailed instructions.
🚚 Return Shipping Costs
Return shipping costs are the customer’s responsibility, unless the item is :
- Defective
- Damaged
- Not as described
In these cases, we cover the return shipping costs.
💰 Refunds
Once we receive and inspect the item, we will confirm whether your refund is approved.
Refunds will be issued to your original payment method (3–10 business days depending on your bank).
📦 Missing / Lost Items
If your order does not arrive within the estimated timeframe, please contact us.
If the parcel is declared lost, we will issue a replacement or full refund.
📮 Exchanges
We do not offer exchanges.
To get a different product, request a refund and place a new order.
📞 Contact
For any questions regarding our return policy, you can reach us at :
📩 contact@brynely.com
