Politique de remboursement

Thank you for shopping with Brynely.
If any issue arises with your order, we’re here to help.

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⏳ Return Window

You have 30 days from the date of receipt to request a return or refund.

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📦 Return Conditions

To be eligible, your item must be :

- Brand new, unused

- Undamaged

- In its original packaging

⚠️ Non-Returnable Items
Custom, digital, or hygiene-sensitive items cannot be refunded.

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💬 Return Process

To request a return, please contact us at :

contact@brynely.com

Please include in your message :

- Your order number

- A photo of the received product

- The reason for the return

We will then provide you with detailed instructions.

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🚚 Return Shipping Costs

Return shipping costs are the customer’s responsibility, unless the item is :

- Defective

- Damaged

- Not as described

In these cases, we cover the return shipping costs.

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💰 Refunds

Once we receive and inspect the item, we will confirm whether your refund is approved.
Refunds will be issued to your original payment method (3–10 business days depending on your bank).

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📦 Missing / Lost Items

If your order does not arrive within the estimated timeframe, please contact us.
If the parcel is declared lost, we will issue a replacement or full refund.

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📮 Exchanges

We do not offer exchanges.
To get a different product, request a refund and place a new order.

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📞 Contact

For any questions regarding our return policy, you can reach us at :
📩 contact@brynely.com